Returns & Refunds

Please read this before ordering. Our policy is short and we apply it consistently.

Check your parcel before you pay

With Cash on Delivery you are not paying until the parcel is in your hands. Inspect it at the door. Check that the products are the ones you ordered, that the containers are intact, and that nothing has leaked or broken in transit.

If anything is wrong, refuse the parcel and do not pay. The courier returns it to us at our cost and nothing is charged to you. This is the moment to raise a problem, it is quick, free, and completely in your control.

We do not accept returns once a parcel is accepted

Nuvelle products are intimate hygiene items applied to delicate skin. Once a parcel has been accepted and taken indoors, we have no way to verify that a product has not been opened or used. For the safety of every customer, we cannot resell a returned item, and we do not accept change-of-mind returns or exchanges.

This is standard practice for intimate and personal hygiene products, and it is the reason we ask you to inspect at the door.

What we will always put right

If a genuine fault reaches you, we fix it. Contact us within 48 hours of delivery, with your order number and clear photographs, if:

• You received the wrong product
• The product arrived damaged or leaking
• The product has a manufacturing defect, such as a broken pump or faulty container

In these cases we will replace the item or refund you in full, including delivery, at no cost to you. Nothing in this policy affects your rights under Pakistani consumer protection law for defective or misdescribed goods.

Results are not a fault

Cosmetic products behave differently on different people, and changes in skin tone build gradually over weeks of consistent use. We cannot refund a product because results were slower or different than hoped.

If you are unsure whether a product suits you, message us before you order. We would far rather talk you out of the wrong product than take a sale you regret.

Refused and undelivered orders

We confirm every Cash on Delivery order by WhatsApp or phone before dispatch. Orders that are repeatedly refused or cannot be delivered may require advance payment on future purchases.

Talk to us

Message us on WhatsApp or email info@nuvellepakistan.com. We reply personally.